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privacy policy

Last updated: 29/07/2026

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Spectra Behaviour Solutions is committed to protecting your privacy and responsible handling of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or order from our shop. 

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1.  Collection of Personal Information

We collect and use personal information when you place an order, submit a review or feedback, subscribe to email updates, or contact us through this website. The information collected may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order and transaction information

  • Review and feedback responses

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2.  Use of Personal Information

We use personal information only where it is reasonably necessary, including to:

  • Process and fulfil orders

  • Provide customer support

  • Manage and display customer reviews

  • Analyse customer feedback to improve our shop and create deidentified and aggregated customer insights

  • Meet legal and regulatory obligations

Personal information may be disclosed to trusted third-party providers where reasonably necessary to operate our business, including Stripe (payment processor), Australia Post (delivery service), Ferra (customer review app), and Wix (web host). Information is shared only to the extent required for these purposes.

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3.  Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

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4.  Questions and Complaints

If you have questions about our handling of your personal information, email: shop@spectrabehaviour.com.au. We will investigate any complaints promptly and respond in accordance with our obligations under Australian privacy law.

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5.  Updates

We may update this Policy from time to time to reflect changes in best practice or legal obligations. The current version of the Privacy Policy will be available on our website.

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