Last updated: 29/07/2026

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​Shipping

Orders are shipped within Australia, through Australia Post. A flat rate shipping fee of $10 per order is applied at checkout. We typically process orders within 5-7 business days.

 

Once an order has been dispatched, we are not liable for delays caused by the postal service. ​Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders delivered to incorrectly supplied addresses.

 

If redelivery is requested after an order is returned due to an incorrect address or non-collection, additional postage charges may apply.​

 

​Returns

We comply with Australian Consumer Law. Where a product is faulty, damaged, or not as described, you are entitled to a refund or replacement. No refunds for change-of-mind.

 

We may request reasonable evidence of any fault or damage in order to assess claims. Where appropriate, we may request the return of items for inspection before providing a remedy.

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If you have any questions or there is an issue with your order, contact us as soon as possible with your order number, details of the issue, and how we can help resolve it by emailing shop@spectrabehaviour.com.au